Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might
ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the
issue.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1.
On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1.
On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
User Guide
Service books and diagnostic reports
299
Delete a diagnostic report
1.
On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Options.
7. Type the contact information.
8. Press the Menu key.
9. Click Save.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1.
On the Home screen or in a folder, click the Options icon.
2. Click About.
To return to the Options screen, press the Escape key three times.
User Guide
Service books and diagnostic reports
300